Support
Fast. Efficient. Professional. Make SkyFlex your trusted reliable service and support provider.
After-sales Policy
Our Global & Localized Service Network is the backbone of our “Always On” promise. With subsidiaries in the U.S., Netherlands, Malaysia, and Russia, plus offices across Europe, the Middle East, Asia-Pacific, and the Americas—radiating from our Shenzhen HQ—we ensure true local presence. This infrastructure enables seamless pre-sales consultation, in-sales project management, and after-sales support, guaranteeing timely delivery, rapid on-ground response, and uninterrupted operation for your permanent installations worldwide.
Service time
Global call 7/24 online
Warranty
1-5 year warranty, lifetime maintenance
Technical Support Email
After-sales Service Type
SkyFlex provides a comprehensive lifecycle support system to ensure your investment performs flawlessly. Our services begin with professional Installation & Commissioning, followed by detailed Training & Guidance for your team. For ongoing needs, our Remote Support & Troubleshooting offers immediate assistance. Should an on-site issue arise, On-site Repair & Service is swiftly deployed. All this is backed by our clear Warranty & Replacement policy. This end-to-end approach minimizes downtime, maximizes display lifespan, and fulfills our commitment to keeping your visual communication Always On.
Equipment Installation
Equipment Debugging
Operation and Maintenance Guidance
Customer Training
Remote Technical Guidance and Exception Handling
On-site Guide to Repair
Return and Exchange service based on Quality Problems
After-sales Service Process
Equipment Installation Process
1、An engineer will conduct a thorough on-site survey to provide the client with a comprehensive installation plan.
2、The engineer will install and debug the display screen, followed by a joint assessment with the client to ensure desired outcomes.
3、We provide user training and prompt technical support for the installed equipment to ensure its proper utilization and address any technical issues that may arise.
Equipment Debugging & Maintenance Process
1、Contact the salesman directly
2、Respond the demand within 1 hours and transfer to after-sales department
3、Arrange engineers to contact within 2 hours
4、Arrange online support to solve the problem
Equipment Exception & Failure handling Process
1、Contact the salesman directly
2、Respond the demand within 1 hours and transfer to after-sales department
3、Organize internal analysis and provide preliminary analysis results and temporary solutions within 4 hours
4、Provide the 8D report within 2 working days for the reason caused by raw materials and production process problems
5、Arrange free shipping repair or on-site service based on the situation within warranty
Equipment Failure Reture & Exchange Process
1、Contact the salesman directly
2、Provide product quality problem feedback
3、Analyse Product failure ratio whether reach the standard of return and replacement
4、If yes for previous step, Salesman will contact with specific matters of return and replacement by the 8D report within 1 working day
After-sales Warranty Statement
- Provide free lifetime remote technical communication, equipment debugging, exception analysis within warranty.
- Provide free shipping repair or on-site after-sales service due to product quality problems caused by raw materials and production process problems after analysis within warranty.
- Provide lifetime paid maintenance for prodcut failure caused by improper use or storage other than product quality problems.
- Afford the corresponding expenses for returned or replaced product due to major quality problems.
- Provide lifetime paid maintenance outside the warranty.